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FAQs

Beds Direct 2 U - FAQs

Can I have a double ottoman with storage in both sides of the base?

Yes! Previously it just wasn't possible: if we'd had a double ottoman base with storage in both halves of the base, the lid and the mattress would have been too heavy to lift together.

Now though, we have fantastic new hinges which are much stronger and make it much easier to open the entire base up. This allows you to use the storage space in the divan base to its full potential. The base is available in a choice of fabrics: a simple cream damask or one of our fabulous Zara colours.

The double ottoman base is delivered to your home in two halves which can be joined together once they're in place. We find this makes it much easier to get it into the room. We've also added small plates on the hinge side of the mattress to stop it from moving when the lid's open. What more could you ask for?

Do the prices quoted in the Online Shop include VAT?

Yes, they do! The VAT is included in the price so you won't have any nasty surprises.

How can I pay for my purchases?

Please be aware that we cannot take payment on delivery. Production of your order will begin once full payment has been received.

Currently there are three different ways you can pay for your purchases, so you can choose the method which suits you the best. One option is to pay online using your credit card or debit card, or through PayPal just follow the online ordering process and choose “Purchase using your Credit / Debit Card or use your PayPal account” when prompted.

The other option is to speak to one of our Sales team and provide your payment details over the phone. To do this, just click on ‘Provide your payment information over the telephone and after you've confirmed your order, you'll be contacted to provide your details safely and securely.

When can I expect delivery?

Our products can be delivered to mainland England within 14 days. If you have an urgent requirement or a date in mind for delivery, please contact us and we will do our very best to meet your needs.

Will the double bases be provided in two halves for ease of access to my property?

Yes. All of our bases above the 3'6" size in width are automatically provided in two halves. Linking bars are provided to join the bases together once in situ.



If you have any other questions or queries, please feel free to contact us. Our friendly staff are always happy to help with all enquiries or questions.

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